License Activation

Troubleshooting common license activation issues in Msty

Activation not persisting

If you're having trouble with your Msty license activation not persisting, it might be related to your desktop environment.

To resolve this, set the XDG_CURRENT_DESKTOP environment variable to GNOME before launching the app. This ensures Msty can interact properly with the keychain for storing your license.

AppImage
deb

AppImage

Open a terminal window and run the following command to open Msty:

export XDG_CURRENT_DESKTOP='GNOME' && ./<FileName>.AppImage

Activation failure due to SSL error

This may happen if you are behind a proxy.

To resolve, try adding NODE_TLS_REJECT_UNAUTHORIZED=0 prior to the app binary.

Windows
Mac

Windows

Open a terminal window and run the following command:

set NODE_TLS_REJECT_UNAUTHORIZED=0 && C:\Users\<USERNAME>\AppData\Local\Programs\Msty\Msty.exe

Encryption error

If you encounter an "... Encryption is not available" error when trying to activate your license, it may be due to one of the following reasons:

  1. You don't have a keychain setup on your system.
  2. Your keychain is not enabled.
  3. If you are running KDE, ensure the kwallet is enabled and running.

Please investigate these possibilities to resolve the issue.

If you still have issues activating your license, please reach out on our Discord server for support.

Knowledge Stack
Basic troubleshooting steps for Knowledge Stack