Advanced Search

Looking for a past conversation? Msty offers search options for searching through conversation titles and content.

The Free plan includes basic search only, while the Aurum plan includes advanced search options that allow you to search through all conversations, including the content of the conversations.

Basic Search

Basic search is available in the Free plan. It allows you to search through conversation titles only.

Advanced Search

Aurum Perk

Advanced search is available in the Aurum plan and allows you to search through all conversations, including the content of the conversations.

There are a few ways you can perform an advanced search. You can select a search method from the ellipsis menu.

Fuzzy Search

Fuzzy search will search through conversation titles and looks for similar words, not just exact matches.

Such as, if there is a typo in a title, fuzzy search may still be able to find it as long as the misspelled word has enough overlap with the fuzzy search keywords.

Match Case

Match case search will look for exact matches of the search keywords.

Match Case searches through the conversation body only and does not include titles.

Full-text Search

This method matches all words by default, is case-insensitive, and order of words does not matter.

Full-text searches through conversations body only and does not include titles.

Helpful tips:

• Use an asterisk (*) to search for partial words. For example, searching for "chat*" will return results that contain "chat", "chats", "chatbot", etc.
• Use 'OR' to search for multiple words. For example, searching for "chat OR bot" will return results that contain either "chat" or "bot".
• Use double quotes to search for an exact phrase. For example, searching for "chat bot" will return results that contain the exact phrase "chat bot".
• Use "" to escape special characters. For example, searching for "chat *bot" will return results that contain the exact phrase "chat *bot".

Re-index Search

Re-index search will re-index all conversations. This is a great way to ensure that your searches are up to date and accurate.